Nov 20, 2019
Systems just don’t sound like a sexy or fun thing to do. I get it, I thought the same. However, when a staff member recently left my employment, boy was I glad that we had set up systems to know what happened in that role and also how to do each part of the role.
When we broke it down, the travel booking process is also a system, even though I fought this for a long time. Every client is an individual, right? But trust me, you often do the same thing over and over again.
From the time an enquiry comes in, to the time the client returns, plus some, we have a step by step process, which has been refined over time. Now we, as a team can see where each of our clients are in the process, and also what we need to work on. This has been a game changer for us.
We took it one step further and have also now automated a number of steps in the process and use an online tool to track things, when we aren’t in the same office!
We are starting simple, as we all know, I like to keep it simple. The 67 Step Guide I put together gives you every single step we have in our process. It has proved time and again how important it is to not miss a step. It has also shown that we go above and beyond what a client expects. And we know that by following each of these steps we won’t miss a thing.
I am now opening up our back office to giving you the opportunity to also have this for yourself. There are 4 key areas we dive into.
#1 - The enquiry is in..
#2 - Confirming the Booking
#3 - Before clients travel
#4 - Upon return and beyond.
I give you EACH of the individual steps you need to do to ensure you wow your clients every single time they come to you. The guide is easy to read and ready for you to print, so you can keep this next to you, tick off where you are at with a booking, or take it that step further and put it online as part of your processes.
Make sure you check out our website for all the latest resources and details - www.TravelAgentAchievers.com
Systems will change your business. They have for mine and I know that with a little help and guidance you can also make things so much easier in your business.
Don’t delay go and grab it today.